We accept returns on all new, full-priced yarn within 60 days of purchase as long as it is received back in saleable condition. Sale items, closeout items, wound/used yarn, needles, crochet hooks, patterns, and gift certificates are not returnable.
Refunds will be for the full amount of your order minus any shipping costs incurred if your order is no longer over $100. If your entire order is returned, the actual cost of original shipping will be subtracted from your refund.
How to Return
Mail returns to:
Please allow up to 4 weeks for returns/exchanges to be processed.
If you send back items that are ineligible for return, you will be given the option to have them shipped back to you at your expense or disposed of as we see fit.
Exchanges due to unreasonable expectations will be processed as returns. "Unreasonable expectations" are "defects" that do not prevent you from knitting with or completing a project with the yarn so long as you follow the manufactuer's recommendations. These include but are not limited to complaints regarding skein matching, dye jobs, and tangling of skeins, if returned merchandise is deemed to be in saleable/knittable condition.
For all other exchanges - simply return your new, unused yarn to us via the return policy above and place an order for the new yarn you would like. You do not need to wait for your return to be processed before placing the order for the new yarn. We apologize, but we can only process exchanges online for flawed/defective items.
Return Policy Abuse
We absolutely do not want to suspend any customer's return privileges and will not do so unless the abuse is excessive.
Some guidelines for what constitutes abuse:
Individuals will receive a warning e-mail when they are within one return of any of these guidelines. Individuals meeting any of these guidelines will have return privileges suspended. Once privileges are suspended, if we receive any further returns, we will charge the credit card used for the order being returned the actual cost to ship the yarn back to the customer or dispose of the yarn if the individual's credit card can not be charged.